Terms & Conditions

1. Scope

These Terms & Conditions govern bookings and chauffeur transportation services provided through Safare, including point-to-point transfers, airport transfers, private tours, and other chauffeur services made available through our website.

By making a booking, the customer confirms that they have read and accepted these Terms & Conditions.

2. Service Provider

The services offered through this website are provided by:

3. Booking

Customers must provide complete and accurate information when making a booking, including pickup and destination details, date, time, passenger information, contact information, and any other information reasonably required to perform the service.

Before submitting a booking, customers are given the opportunity to review and correct the booking information.

A booking becomes binding when it is accepted and confirmed by Safare electronically.

4. Prices

Prices are displayed in the currency indicated during the booking process, normally Swiss francs (CHF).

The applicable price and any mandatory charges will be shown before the customer confirms the booking. Additional services requested by the customer may result in additional charges where these have been communicated and accepted.

5. Payment

Available payment methods will be displayed during the booking process. Where advance payment is required, the booking may be conditional upon successful payment.

Payment processing may be carried out by third-party payment service providers.

6. Cancellations and Changes

A customer who wishes to change or cancel a booking should contact Safare as soon as possible.

Any cancellation fees, change fees, deadlines, or refund conditions applicable to a booking will be communicated during the booking process or in the booking confirmation.

Unless required by applicable law or expressly offered by Safare, making an online booking does not itself create a general right to cancel without charge.

7. Pickup and Waiting Time

Customers are responsible for providing accurate pickup information and being available at the agreed pickup location at the agreed time.

Waiting time and any related charges, where applicable, will be governed by the conditions communicated for the relevant booking.

8. Airport Transfers

Customers should provide accurate flight information where requested. Flight delays, airport procedures, immigration, baggage collection, road conditions, and other events outside Safare's reasonable control may affect pickup times.

9. Passengers and Luggage

The number of passengers and amount of luggage must not exceed the capacity of the booked vehicle.

Customers should inform Safare in advance of unusual or oversized luggage, mobility requirements, child transportation requirements, or other special requirements relevant to the journey.

10. Passenger Conduct

Passengers must behave lawfully and must not endanger the chauffeur, other passengers, the vehicle, or third parties.

Safare may refuse or discontinue a journey where continuing the service would be unlawful or would create a material safety risk.

11. Delays and Events Beyond Our Control

Journey times are estimates and may be affected by traffic, weather, accidents, road closures, border controls, flight disruptions, public events, or other circumstances outside Safare's reasonable control.

12. Liability

Safare is liable in accordance with applicable mandatory law. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Customers remain responsible for the accuracy of information supplied when booking and for their personal belongings during the journey.

13. Third-Party Service Providers

Where permitted, Safare may use carefully selected chauffeurs, transportation partners, payment providers, technology providers, or other service providers to fulfil or support a booking.

14. Data Protection

Personal data is processed as described in our Privacy Policy.

15. Applicable Law and Jurisdiction

These Terms are governed by Swiss law. Mandatory consumer protection rules and mandatory jurisdiction rights applicable to customers remain unaffected.

16. Changes to These Terms

Safare may update these Terms from time to time. The version applicable to a booking is the version made available to the customer when the booking is concluded.

17. Contact

Questions regarding these Terms may be sent to:

info@safare.ch