Privacy Policy

1. Introduction

This Privacy Policy explains how Safare collects, uses, stores, and otherwise processes personal data when you visit our website, contact us, create an account, or use our chauffeur and transportation services.

We process personal data in accordance with applicable Swiss data protection law, including the Swiss Federal Act on Data Protection (FADP).

2. Data Controller

You may contact us using the details above for questions regarding the processing of your personal data.

3. Personal Data We Collect

Depending on how you use our services, we may process information such as:

• Name and contact details
• Email address and telephone number
• Account and authentication information
• Pickup and destination information
• Booking date and time
• Passenger and luggage information
• Flight information where provided
• Tour and journey preferences
• Booking and transaction information
• Messages and enquiries sent to us
• Technical information relating to use of our website

4. How We Use Personal Data

We may process personal data to:

• process and manage bookings;
• provide chauffeur services;
• communicate about pickups, journeys, changes, and customer requests;
• manage customer accounts;
• process payments and refunds;
• respond to contact enquiries;
• prevent misuse and maintain the security of our systems;
• maintain business, accounting, and legal records;
• comply with applicable legal obligations;
• operate, maintain, and improve our website and services.

5. Booking and Location Information

Chauffeur bookings require information about the requested journey, which may include pickup locations, destinations, dates, times, and related travel information.

We use this information to arrange and perform the requested transportation service and to communicate relevant journey information.

6. Payments

Payments may be processed through external payment service providers. Payment providers may process payment and transaction information under their own terms and privacy policies.

Safare does not intend to store complete payment card details on its own systems where payments are handled directly by the payment provider.

7. Service Providers and Recipients

Personal data may be disclosed where necessary to parties supporting the operation or fulfilment of our services, such as:

• chauffeurs and transportation partners;
• payment service providers;
• hosting and cloud service providers;
• email and communications providers;
• mapping and routing providers;
• IT, security, and technical service providers;
• authorities where disclosure is legally required.

We disclose only information reasonably necessary for the relevant purpose.

8. International Data Transfers

Some technology or service providers may process personal data outside Switzerland. Where personal data is transferred abroad, we take appropriate measures required under applicable Swiss data protection law, depending on the destination country and the circumstances of the transfer.

9. Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including the performance of bookings, customer support, accounting, dispute handling, security, and compliance with legal retention obligations.

Different categories of information may be subject to different retention periods.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies required for functionality, security, preferences, and, where implemented, analytics.

Where applicable, users can manage optional cookie choices through the Cookie Preferences function available on the website.

11. Data Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

No internet-based system can, however, guarantee absolute security.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal data, including rights to request information about processing and to request correction or deletion of personal data.

Other rights may apply depending on the circumstances and applicable data protection legislation.

Requests can be submitted using the contact details stated in this Privacy Policy.

13. International Visitors

Our chauffeur services may be used by customers visiting Switzerland from other countries. Depending on the customer's location and the circumstances in which our services are offered, additional mandatory data protection rights may apply.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, or legal requirements. The current version will be published on this page with its updated date.

15. Contact

For privacy-related questions or requests, contact:

info@safare.ch